Refund policy

Returned products must be returned in their original, undamaged packaging, and must be in a re-saleable condition.

We do not accept any 'change of mind' returns for opened products, and realise that not everyone's taste is the same. For this reason, please choose carefully.

If a product has been supplied incorrectly by Alpha Genetics OR which are deemed to be damaged/faulty and unfit for use, a return can be organised within 14-days of receiving the product.

Please note, you will be responsible for all return shipping charges for reasons outside of an incorrectly supplied product OR a product which is deemed to be damaged/faulty and unfit for use. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receiving your item to process your return or exchange. We will notify you by email when your return has been received and processed.

To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@alphagenetics.com.au. Please note that returns will need to be sent to the following address: 20 Podmore Street Dandenong Vic 3175.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@alphagenetics.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@alphagenetics.com.au.